Shipping policy

All orders are processed within 3 -5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that while we strive to ensure timely delivery, there may be occasional delays beyond our control, such as high volumes of orders or postal service disruptions. We appreciate your understanding and patience as we work to deliver your orders promptly and efficiently.

 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

In-store pickup

You can skip the shipping fees with free local pickup at [CLAD THE CLOTHING LABEL Chitteethvittil building first floor kaloor-Kadavantra road , First floor, 682020 Kochi KL, India]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 5 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are [10:00 am To 8:00 Pm on [Mon-Sat]. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7-10 days of receiving your shipping confirmation email, please contact us at www.thestorykameez.com with your name and order number, and we will look into it for you.