Refund policy

We do not offer returns on our products. However, we are pleased to provide an exchange option for items of equal or higher value. (Not applicable on Sale Items) Please note that all shipping charges for exchanges will be the responsibility of the customer.

we do not accept cancellations or offer refunds once an order has been placed.

Color Variation & Return Policy

Please note that slight color variations may occur due to differences in videography, photography, and screen settings. We highly recommend confirming the exact shade and fabric with us at 9895314377 through WhatsApp  before placing your order.

No cancellation no refund  once order is placed. 

No Exchange or Returns

We do not accept exchanges or returns based on color variations. Kindly ensure you are satisfied with the shade before purchasing.

For Kurta Sets 

Return & Exchange Policy:

No returns or exchanges on sale items.

No returns will be accepted due to fabric preference after receiving the product.

• Please note, we do not accept cancellations or offer refunds once an order has been placed.

Most of our products are customized upon order; therefore, returns will not be entertained.

Please check the size chart carefully before placing an order.

If an exchange is approved, the customer will be responsible for all additional shipping charges.

For any clarifications, feel free to reach out to us.

We have a 2 DAY exchange policy, which means you have 2 DAYS after receiving your item to request a return. 

To be eligible for exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Unfortunately, we cannot accept returns on sale items . 

To start a return, you can contact us at thestorykameez@gmail.com. Please note that returns will need to be sent to the following address: 

CLAD- THE CLOTHING LABEL Chitteethvittil building first floor kaloor-Kadavantra road , First floor, 682020 Kochi KL, India

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thestorykameez@gmail.com.

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 
Opening video of the parcel is must. We provide 100% Quality checked Products. 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will send you the exchanged product with in 2-3 days.

Refunds
We will notify you once we’ve received and inspected your return, Return Acceptable only on damage or defected product on time delivery and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Please note, we do not accept cancellations or offer refunds once an order has been placed.

If more than 15 business days have passed since we’ve approved your return, please contact us at thestorykameez@gmail.com.